FAQ & Site Info
Under normal circumstances, we will ship within 3~5 business days. You will receive an email with tracking information once your order has shipped. We value you as a customer and appreciate your business. If you should have additional questions and/or concerns, please contact us. For any of your order-related or general queries/concerns, please contact us by email by writing to us at contact firstname.lastname@example.org. We will respond to your request within the same business day as soon as possible. Thank you. Sincerely, 832-224-5699（message or text available） email@example.com （priority） USBUSCN， LLC
Return policy By placing an order on this website, you indicate that you have read and agree to the following return policies and conditions. We stand behind all of our merchandise. If for any reason, you are not satisfied with the quality, please contact us imminently. However, we will rectify the situation via our customer services. 1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 2. Cancel If you want to cancel your order, please tell us immediately, we can help you cancel items as long as we haven’t started the shipping process. This is usually within 1 hours of placing your order. Once the order is in the shipping process, we cannot cancel the order for you. 3. Returns We have a Free 30-day FREE return policy, which means you have 30 days after receiving your item to request a return. You are responsible for the exchange shipping cost for us to send the exchanged product to you. We are only responsible for the replacement of defective products or defective parts as well as responsible for the shipping cost to send replacements to you. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you just need to email contact firstname.lastname@example.org Customer Service. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. No Longer Needed Items /Ordered by Error Items If an incorrect item was ordered or you’ve changed your mind about a purchase, a full refund will NOT be issued (Customer bears return shipping cost, minimum $9.99). The return label will be at no cost. You can always contact us for any return questions at email@example.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Typically, you can ask the seller to cancel within 1 hour of paying for the order. If you cancel inside this delay, we will deduct platform fees and payment fees with PayPal or stripe.
If the manufacturer only changed the presentation, wrapping, or barcode, we will not notify you. If the manufacturer changed size, we will not notify you. Ex: you ordered 2 boxes of 12, we can substitute 1 box of 24 -If an item is no more available, we will ask for 24 hours authorization to substitute, you can cancel or we will ship substitution after this delay.
NO. We only deliver in the US and Canada. We can not be shipped to Puerto Rico, PO Box, FAA Address or APO, FPO Box. Standard shipping is via UPS Mail Innovations. The estimated delivery time will be approximately 5 - 7 business days from the time of order. *Delivery is available to Alaska and Hawaii; however, an additional Shipping and Handling fee will apply. This fee will be quoted at checkout. Additional transit time may also be required.
I received an item that look different, When an item is listed, picture always show exact item and format you will receive. Meanwhile manufacturer have always the right to change package, form, color, design ,size, characteristics for a product. Never such a change can be claimed as a product not as described ...